Good remote support tool
SolarWinds Dameware Remote Support is our tool to allow us to control a desktop or laptop for users working from home. When staff were all …
Starting at $276 per technician, unlimited end users
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What is SolarWinds Dameware Remote Support (DRS)?
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The…
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Popular Features
- Screen sharing (53)10.0100%
- File transfer (50)10.0100%
- Remote management of servers & workstations (58)9.292%
- Over-the-Internet remote session (48)8.282%
Pricing
Dameware Mini Remote Control
$276
On Premise
per technician, unlimited end users
Dameware Remote Support
$388
On Premise
per technician, unlimited end-users
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.dameware.com/products/remote…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is SolarWinds Dameware Remote Support (DRS)?
Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.
Dameware Remote Support enables IT Pros to:
- Benefit from in-session chat, screenshot capture, and file transfer functionality
- Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
- Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
- Manage multiple Active Directory domains, users an groups, and remotely reset passwords
SolarWinds Dameware Remote Support (DRS) Features
Remote Administration Features
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Over-the-Internet remote session
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Multi-platform remote control
SolarWinds Dameware Remote Support (DRS) Screenshots
SolarWinds Dameware Remote Support (DRS) Videos
Product overview
Visit https://www.dameware.com/resources/video to watch SolarWinds Dameware Remote Support (DRS) video.
SolarWinds Dameware Remote Support (DRS) Integrations
SolarWinds Dameware Remote Support (DRS) Competitors
- LogMeIn Rescue by GoTo
- TeamViewer
- GoTo Resolve
- BeyondTrust Remote Support (Formerely Bomgar Remote Support)
- ConnectWise Control (formerly ScreenConnect)
SolarWinds Dameware Remote Support (DRS) Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
SolarWinds Dameware Remote Support (DRS) Downloadables
Frequently Asked Questions
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet.
DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for $349. Discounts are available for multiple license purchases. The DameWare Mini Remote Control is a lesser version of SolarWinds' Remote Support software, and can be licensed for $259 for one technician. SolarWinds also sells a patch manager under the DameWare brand, for managing and deploying patches from a single console.
LogMeIn Rescue by GoTo, TeamViewer, and GoTo Resolve are common alternatives for SolarWinds Dameware Remote Support (DRS).
Reviewers rate Screen sharing and File transfer highest, with a score of 10.
The most common users of SolarWinds Dameware Remote Support (DRS) are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Based on user reviews, the most common recommendations for BeanFlumper are as follows:
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Consider other options: Some users suggest exploring alternative solutions unless you are willing to invest in multiple licenses and support.
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Conduct a proof of concept: It is recommended to perform a proof of concept to determine if BeanFlumper is the right fit for your company.
-
Try before you buy: Many users recommend obtaining a trial version of BeanFlumper and testing its performance.
Bonus Recommendation (related to user labeling): Additionally, some users advise labeling PCs in Active Directory with proper descriptions.
These recommendations should be taken into consideration based on your specific requirements and circumstances.
Attribute Ratings
Reviews
(1-25 of 27)Companies can't remove reviews or game the system. Here's why
December 09, 2022
Good remote support tool
SolarWinds Dameware Remote Support is our tool to allow us to control a desktop or laptop for users working from home. When staff were all on site this was less of an issue but increasingly more staff are working from home so a desk visit is not possible anymore.
- Remote access to sleeping and powered-off computers
- Secure Multi-factor authentication
- Flexible user access control
- Remote session tools and utilities
- Ability to switch users
February 18, 2022
If You are Looking for a Tool to Provide High-Quality Remote Support at a Low Cost, SolarWinds Dameware Remote Support is the Answer!
Score 9 out of 10
Vetted Review
Verified User
It is mainly used for monitoring server disks, remote support to users, monitoring computer processes, and closing any process of a program that has been frozen.
- Fast and secure connection to computers on the internal network
- Access to computer information without the need to interrupt the user
- Simple configuration and offers very complete documentation
- I would like it so that the agent that is installed on the PCs be improved so that it forces the Remote Access Manager windows service to run.
- I would appreciate improved resolution when remotely accessing a computer.
- It has a failure when the PC where the connection is being made has more than 2 monitors and I would like this to be fixed.
February 17, 2022
Does it all and does it well
Score 9 out of 10
Vetted Review
Verified User
In our Organization we have several locations and hundreds of portable devices, but only one location for the Support Group. Dameware allow us to provide proper support to our employees remotely whenever they have an issue. Since 2020, there is also much work from home around the Organization, so it has become even more indispensable for us. It works perfectly in our environment, it feels like simply having another monitor connected to those devices, the fact the the user do not need to be logged in (or that it can be logged out) fr it to work makes this a great tool for administrators; most of our users do not have the permissions to install/uninstall applications or running Powershell scripts for example, so, being able to log them off, login as administrator, do anything that is needed and have them log back in while we watch to confirm that the issue is fixed has really saved a lot of time and effort.
- Troubleshooting computers remotely without the need for the user to even be around.
- Install software that needs to be installed manually without having to travel.
- Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
- Multimonitor setup. I can see multiple monitors at once, but they show as a long individual screen on my computer, very hard to correctly split in my local monitors; it would be great to be able to get a single application screen per remote monitor so I can bind them to my own monitors individually.
- Catch/Release mouse. whenever my mouse moves over the remote screen the remote computer reacts to it, so, when I am watching a user I cannot move my mouse, it would be great to be able to "request" the remote computer to accept my mouse when I want and release it when I need.
February 02, 2022
Full Features Remote Support Solution
I've used Dameware Remote Support and its predecessor, Dameware NT Utilities, for over a decade. I love the interface and the face that I have multiples options for connecting to servers and PC's. I've liked it even more now that SolarWinds has taken over. It allows us a single contact for support, and simple update lifecycle, and central billing.
- Allows for desktop mirroring for remote support
- Allows for console access to servers
- Allows for multiple protocols for connections to servers and desktops.
- Sometimes the client can go sideways and cause issues.
- Smaller client deployment would be helpful for remote locations
- Automation and scripting support
February 01, 2022
Are you an IT Pro & looking into Solarwinds Dameware Remote Support? Stop and get it now! You won't regret it.
Here's the process, 1. A user calls or emails, says " I can't get the whosit to jump up and down, probably the database server". 2. As I have no clue what they are talking about, I call them & log in to the machine via Dameware Remote Support. 3. I ask "can you elaborate please, maybe show me the issue?" I see exactly what's going on, resolve the issue, become a hero and save the day. None of this is possible without Solarwinds Dameware Remote Support.
- Remotely view a client machine
- Remotely control a client machine
- Remotely restart a client machine
- The address book could use some work, but its decent and everything else is great
January 19, 2022
A remote support program with a good feature set, but it's backend is growing long in the tooth.
We use SolarWinds Dameware Remote Support for remoting into machines between remote sites and VPN connections. We needed a solution that was in-house and easy to manage. Dameware Remote Support ticked all the boxes we needed at the time. We have a mix of Desktops, laptops, and camera systems that we needed remote access into without logging out the existing user. This was very important because Remote Desktop Connection will log out console connections. We looked into Windows Remote Assistance, which is baked into every copy of windows, but it was very challenging to set up, and we could not complete implementation.
- Easy automatic agent installation via MSI and GPO.
- Fast and intuitive interface for managing PCs.
- Flexible method to manage IT admins via Active Directory linking.
- While still compatible with newer versions of windows, the interface is dated. Seems to be based on an old back-end.
- Remote clipboard features are a little confusing in the beginning.
- Support for multi monitors needs help.
- Bandwidth usage seems higher than newer alternatives.
December 30, 2019
A great tool for any IT support technician
I am the only IT person for our clinic and support over 110 workstations across 4 separate locations within a 60-mile radius. I use Dameware Remote Support to allow me quick access to those workstations when I need to support the local user or repair an issue they are having. It's so quick and easy to use and makes my job much easier.
- Quick access to the remote computers.
- Multiple methods of connecting to remote computers provide easy access to servers or PCs.
- The admin menus design and options could use some improvement.
- Multi-monitor support could be improved.
December 20, 2019
Dameware Remote Support - Saving Time AND Money
We use Dameware Remote Support daily in my company to remotely troubleshoot workstations and servers, support internal teammates and deploy new software, services, tasks or changes to our Active Directory. Dameware completely replaces Microsoft's solution for remote connections, Remote Desktop Protocol (RDP) and is significantly better software. With the super-easy utility included in Dameware called "Mini-Remote Control", you never have to lookup host names or IP addresses again before connecting to the right system! Dameware keeps your entries for each workstation and server in a list in Dameware, so that you never find yourself asking what the computer name is or host name, before connecting. You simply select it from your list and connect. I save the name of the user [next] to each computer name, making this even easier for me. When "Bob" calls me needing an admin password to update a software, I open Dameware, select Bob from my list of computers and am connected in 2 seconds.
- Remote connections are the best in Dameware! You can create groups of techs that can only connect to a group of workstations or servers, ensuring your team remains focused on the systems assigned to them.
- Deploying or uninstalling services from one computer or multiple computers in a batch, saves tremendous time and is super fast to create!
- You can already do nearly everything I've thought about inside Dameware. One thing that could be useful would be the ability to deploy a MSI package through it, to a group of workstations.
- They are very strict on activating the software, but also give you a utility to de-register your installation prior to removing it, so that it frees up your license for another installation.
We currently use the Dameware Remote Support software within the IT department to provide assistance to our users from multiple headquarters locations. The software allows us to troubleshoot and resolve computer issues without having to physically be in front of our end users' computers, which increases our efficiency within the department.
- Provides remote support to multiple OS
- Offers full functionality without needing to be on-site
- The software sometimes gets "stuck" and won't connect to the end user's PC
- Took a while before being compatible with Windows 10 - before it ran sluggish on Windows 10 machines
- Pricey
We recently downsized our IT staff and needed to have a way to support user requests while being able to maintain focus on core network operations.
DameWare Remote Support is used for all desktop support issues. It allows us to be able to take care of multiple user desktop issues at once.
DameWare Remote Support is used for all desktop support issues. It allows us to be able to take care of multiple user desktop issues at once.
- Being able to address multiple support issues at once is critical for a small or one-person support staff.
- The interface is easy to work with and logically laid out. There's a lot of functionality but it's easy to just jump in and use.
- The included system tools give you pretty much everything you'll need to manage disks, check events, and run remote backups.
- It does't automatically repair a user's desktop on it's own. Is that too much to ask? Honestly, I've been pretty happy with it.
July 21, 2015
You should be using DameWare. Enough said.
I currently use DameWare Remote Support to support my current PC base. I have about 100 PCs and a few on-site servers that I need to be able to diagnose and trouble shoot from anywhere I happen to be.
- I can work on multiple PC's or servers at once and never have to walk the user though the necessary steps over the phone.
- It integrates with my Active Directory domain, so I always have a current list of devices that it can connect to. And with the remote server, I can connect to any of them even from a phone.
- For the price, I can't really think of anything that is left out. I would like a way to view what PC a user is logged into.
Our IT team uses DameWare to connect to all of our employee computers for remote support (i.e. troubleshooting, software installation). We also use DameWare to connect to our Windows servers.
- DameWare has been a very reliable solution for remote support for out team.
- With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
- The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
- Connecting to last session is not always the last session.
- Saving your position in the Personal Host List would be helpful. I have a folder structure 3 levels deep and when I'm going through a list of computers it is frustrating to have to browse down through the same levels each time.
- When connecting to a host, an entry is saved in Saved Host List (even duplicates). I would be nice to have an option to save or not save like a quick connect option.
- DameWare Mobile has separate password than desktop and cannot be linked to Active Directory password like desktop.
July 21, 2015
Dameware is a solid product, worth the price
It is being used by the test engineering department to remotely access test station PCs at manufacturing sites around the world. This helps keep travel to a minimum and allows for quicker response time for solving issues. Previously the group was using freeware for remote access and the lag and refresh rate was hot garbage. DameWare, despite having a terrible name, solved those issues.
- Almost no screen refresh issues.
- Simple file transfers
- Connect to multiple computers at once
- I disagree with the Solarwinds business model requiring pay for maintenance to get updates
- Retrieving licenses from PCs no longer in use is a pain in the ass
July 21, 2015
DameWare is a must for IT professionals!
DameWare gives me the ability to access any computer on my network right from my office. This is very advantageous for me because I have two offices I support with one being 50 miles from my regular location. With the built-in tools to manage desktops and work with administrative privileges when I need to, DameWare has become my go-to remote desktop application. I have nearly 100 end-user clients I support and the savings in time alone made the purchase of DameWare a great investment. With only two people supporting the IT aspect of our company we only purchased two licenses and we utilize it on a daily basis. The thing I like the most about DameWare is the ability to share the user's desktop and see what they are seeing which makes diagnosing issues substantially faster. I also quite like the simplicity of file transfers with DameWare, no guessing, no hunting, just drag and drop and you know right where your file is. I would recommend DameWare Mini Remote Control to anyone in the IT field.
- Desktop sharing is vital to me so I can see exactly what end users are experiencing and DameWare does this flawlessly.
- File transfers are so simple with DameWare it takes all of the guess work out transferring files so even beginners could use it with confidence.
- These are great tools that DameWare provides to strengthen my ability to get the job done right and get it done quickly.
- Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
- When the toolbar gets minimized it can be difficult to get it restored.
DameWare Remote Support is used to remotely troubleshoot user PCs and to access non service based servers.
- Quickly access user PCs.
- Allow quick functionality of common needs (e.g. remote cursor, scaling, remove user input).
- Allows multiple instances.
- Authentication can be cumbersome, there should be an option to remember authentication time for any PC.
- Should provide auto scaling for multiple instances (e.g. auto scale 4 windows to fit one monitor changing the destination resolution as necessary during session)
- Link with AD computer list in a practical way.
In our practice we utilize DameWare Remote Support to access all the end user computers throughout our 16 locations. The active directory integration provided by the central server makes finding a computer a snap. I am confident that all our computers will accessible at any time. Without DameWare we would not be able to have an IT department as small as ours to support all of our locations. Basic computer issues can quickly be diagnosed and resolved. It is a fast and reliable solution for remote support.
- When connected to a remote computer, the control and experience is seamless. There is no lag when moving the mouse or typing. It is as if that computer is right next to you. You quickly forget that you are remotely connected to a computer across the city.
- Ability to "Switch Users". DameWare gives you access to the login screen. Many remote support solutions don't allow you to connect to a system unless it is already at the user desktop. DameWare does not have this limitation. Connecting to a locked computer and being able to switch users was a very important feature for us.
- Client Installation. The client/agent that is installed on each remote computer is very easy to remotely distribute and install. You can create your own custom settings to utilize the program in a safe and secure fashion to protect your end users and well as your IT staff.
- After the client is deployed and installed on each computer, the central server performs a check of each computer before you are able to remotely connect. It needs to install some additional components the first time you connect. I am not sure why these components are installed when the package is initially deployed. I also don't know why a mass check for this on all computer can't be performed. This would be handy. After we began using DameWare, every computer that we connected to would have to have additional components installed before we could connect. Sometimes this could take over a minute, which feels like forever when you are trying to access someone's computer.
- The Internet Proxy could be improved. If I could generate a random link and email it out to any person that would be great. As far as I understand it, the computer has to already be listed in our host list or you can't start the process. An ability to send out a link to any computer that would allow me to then connect to them would be great.
July 17, 2015
Managed IT Services Dream
Our company chose to go with DameWare Remote Support for it's centralized management and feature set. We are in the business of managed IT services, and the majority of our support is executed remotely. Different clients of course have different security needs so we have found that the various connectivity options within DameWare have more than met the call.
It's currently utilized by every administrator in our company and recommended to every client that we support.
It's currently utilized by every administrator in our company and recommended to every client that we support.
- First and foremost, the Mini Remote Control is a lifesaver. It offers a robust set of connectivity options and a snappy console to manage the machines while you're connected. You're able to connect to multiple platforms (Windows, Linux, and MAC). I find these to be a huge benefit especially when it comes to BYOD environments and remote users. As long as there's an internet connection, you can support them.
- System monitoring and information is another feature that is done particularly well by DameWare Remote Support. You can get an in depth view of all services, scheduled tasks, event logs, and much more at the click of a button. This provides a huge benefit to systems administrators by allowing them to query any information necessary to address a problem or apply simple fixes without having to log into the box directly.
- The export tool allows for quick and easy reports to be produced about various information that you select. Whether it's active directly overview or a software inventory for each machine, this proves to be a beneficial tool. Our company utilizes it for software queries and inventory purposes.
- We have had issues with credentials saving for specific domains and/or machines. I would like to see a credential manager in place, especially given that my system administrators manage a portfolio of clients.
- When connectivity is lost for a particular machine, whether it's a reboot or network connection failure the screen just goes blank. It would be nice to have an auto ping show so that you know when the machine is back online.
- I'm sure it's in development, but it would be nice to have a cloud based console or implementation with various firewall vendors adding to their UTM software suite. It would be ideal to VPN to a firewall and authenticate a session with a DameWare client installed on that box.
July 17, 2015
Love DameWare!
Our organization is spread throughout the state. That creates an interesting situation in regards to technical support. DameWare makes remote support fast, easy and reliable. DameWare used daily and without it, remote support would not be the same.
- On network support is unrivaled
- Small client - no need for a large install
- Abundance of customization options to fit your organization's needs
- There have been great additions to the software since we first started using it and it works great for us. No improvements wanted at this time
July 14, 2015
DameWare is useful software.
DameWare Remote Support is used by the group I am a part of to allow us to support multiple machines quickly. We can add update software quickly across the network to multiple machines. Not sure how many other members of organization use it, but we recommend it to people we interface with at individual plants.
- Allows you to support other computers without kicking other user off. Allows them to observe and learn.
- Allows one person to upgrade multiple machines quickly.
- Gives a good view of whole network, and allows you to move between machines quickly.
- I would like to see a better how to manual. Takes a little while to become familiar with it.
July 14, 2015
DameWare save Casino IT Technicians from Frustration
DameWare Remote Support is used by the IT staff in support of our end users. It has greatly reduced the hassles of using VNC software by centralizing it into one easy to use package.
- Ease in pushing the client software to the workstation requiring assistance.
- The ability to add a friendly name to each of the computers in the support list.
- The chat feature is great. It allows us to chat with users that do not have a telephone nearby while providing them with the needed support.
- The authentication type does not always want to stay set. It would be great to set a default and have it stay set.
- Would like to see the integration with the Solarwinds line of products, including the Atlas software.
- Would like to see complete integration with Active Directory.
DameWare Remote Support is utilized in a multi-hospital healthcare system for the purposes of providing end user support. Primarily used by the Information Systems department, the software has branched out to cover other specialty areas that require the ability to cover application support at facilities located 50 miles away within seconds of receiving an urgent support request. Physicians in the midst of providing patient care do not need the interruption that comes from a PC tech needing to personally sit down at a workstation to address an issue. They like the fact that remote access allows a subject matter expert to gain access to exactly what they are seeing on multiple monitor workstations and resolve their issues with minimal interruption.
- Virtual display compatibility for multiple monitor workstation support
- Upload and download of software patches in a shared folder with easy access
- The ability to lock the end-user keyboard and mouse to prevent accidental confusion during critical operations
- Import of workstation information from another management system to ease build and deployment of the software.
- Occassional loss of control of downstream system due to unforeseen issues (network/bandwidth?) - possible QOS escalation within the application?
July 10, 2015
DameWare Remote Support is worth its weight in gold!
The city of Lakewood has between 500-1000 employees in different physical locations. Before implementing DameWare Remote Support, help desk personnel were spending hours travelling to and from sites to fix problems or using Remote Desktop, which causes downtime for the user and doesn't always reflect an accurate assessment of the problem. The IT department has been trying to clean up Active Directory before merging domains. DameWare Remote Service has been invaluable in this process. DameWare has also been instrumental in developing an inventory of software.
- Connecting to end users PC while they are experiencing the problem provides training opportunities as well as being a time-saving tool in resolving issues.
- DameWare is remarkably easy to install and set up. The amount of information it provides with one or two clicks of the mouse is amazing.
- DameWare provides access to all the troubleshooting tools, i.e. event viewer, Regedit.exe, properties without having to even connect.
- The only problem reported has been the inability to utilize the export function in a meaningful way.
DameWare Remote Support is used by the IT staff to provide access to systems throughout the entire organization. It is used primarily for investigating and resolving local computer issues and demonstrating system use. The organization consists of 12 sites while four staff members handle first and second tier support. The Remote Support access greatly reduces time to resolution by 1) eliminating much of the time required to get support on site, and 2) providing full functional access to, and control of, the remote computer. The computers can be wired desktops, wireless laptops or remote users connected via VPN or accessible via the Internet. DameWare Remote Support allows our small staff to quickly resolve a majority of computer issues.
- DameWare Remote Support provides complete functional control of the client computer.
- Installation of the remote system client is seamless and takes only seconds if needed during the initial connection. Even a client upgrade can be accomplished remotely in less than a minute.
- DameWare Remote Support integration to the network quickly discovers and provides a list computers for access.
- The Smart Size console feature allows support to use a sizable window and still see the entire client desktop. This allows support flexibility and quick access to other applications and tools during troubleshooting.
- DameWare Remote Support console allows creation and use of a client list with easy-to-understand names. Instead of seeing a cryptic computer name, rey0304115, the computer could be listed as Finance, Director.
- Client screen capture and file transfer features allow for fast documentation and sharing of information for issues escalated to higher support tiers.
- Our needs for remote access are simple and we have had no bad experiences with DameWare Remote Support to date.
July 08, 2015
Souped up Remote Management Tool
We use DameWare's WOL and Mini Remote Control to effectively manage our systems and support our remote users. It saves us substantial travel time and drastically reduces the number of SLA breaches. We are able to get our users up and running faster than ever.
- Wake on Lan (WOL) Support
- Unattended Remote Access for After hours maintenance
- Remote Access
- Remote Training and Troubleshooting
- Would be nice if DameWare had a web API that our users could use to initiate a session from their home computers
- Better Display Resolution Support
- Multiple DM Sessions without having to open multiple instances of Dameware Mini Remote.
July 08, 2015
DameWare Remote Support Helps me, Help them.
Our IT Department utilizes DameWare Remote Support to assist users with their computers; to work with our users to solve issues, and see what they are seeing. We help them in real time without having to have them go to a remote web page, sign in, give us a number, etc... This is a great tool to copy files to multiple workstations, or remote control workstations, and servers.
- Remote assistance of end users
- Remote file management
- Remote service management
- Older interface
- Licensing, and registration is difficult to comprehend, and manage
- I was reaching to find those shortcomings, it is quite excellent at what it does.